Polices
Terms & Conditions
Welcome to Sono: Pediatric Sleep Solutions! By booking a service, you agree to the following terms:
1. Services Provided
We provide holistic sleep consulting services for babies and toddlers. We are not a medical professionals, and our advice does not replace medical care. Please consult your pediatrician regarding any medical concerns.
2. Payments & Refunds
• Payments are processed weekly on a recurring basis at the start of each billing week.
• All sales are final. Because preparation begins immediately, no refunds are available for completed or current billing periods.
• You may cancel your membership at any time before your next billing date to avoid future charges.
3. Client Responsibilities
• Parents are responsible for implementing the plan consistently.
• We cannot guarantee specific outcomes, as every child and family is unique.
• Rescheduling is allowed up to 24 hours before your scheduled session. Missed sessions or no-shows are considered completed and are not eligible for rescheduling or refunds.
• Sessions must be used within the paid week and cannot be carried over.
• Please arrive on time; late arrivals may result in a shorter session.
4. Communication
• Support is available through email: sonosleepsolutions@gmail.com.
• Response times are within 48 hours during business days.
5. Liability
• By working with us, you acknowledge that you are responsible for your child’s health and safety.
• We provide safe, evidence-based guidance, but parents are responsible for how strategies are implemented. We are not liable for any outcomes, injuries, or issues arising from implementing the sleep plan.
Privacy Policy
At Sono, we respect your privacy. This policy explains how your information is collected, used, and protected.
1. Information we Collect
• Name, address, email, phone number
• Other information you provide in intake forms and progress trackers
2. How we Use Your Information
• To provide sleep consulting/coaching services
• To communicate with you about your plan
• To improve our services
3. Data Protection
• Your information will not be sold or shared with third parties.
• Data is stored securely and only used for providing services.
4. Your Rights
• You may request access, correction, or deletion of your data at any time by contacting us at sonosleepsolutions@gmail.com.